Get help with your situation
This site gives you general information. If you want advice about your own situation — someone to talk it through with, or help taking action — the free services below can help you directly. You do not need to go it alone.
Tenants Victoria
FreeA community legal centre for renters. They can give you free legal information on any tenancy matter — including rent increases, repairs, and notices. If you are eligible, they can also give you free legal advice and help you take action.
Tuesdays the line stays open until 6:30 pm
Live web chat available during advice line hours
Consumer Affairs Victoria
FreeThe Victorian government service for tenancy matters. They can explain your rights, answer questions about rent increases, and start the free rent assessment process if you believe your increase is excessive.
Residential Disputes Resolution Victoria (RDRV)
FreeRDRV helps resolve disputes between tenants and rental providers — including rent increase disputes — through free, impartial mediation. If Consumer Affairs Victoria's assessment doesn't resolve things, RDRV is the next step before VCAT.
Victoria Legal Aid
FreeFree legal information and referrals for people who cannot afford a private lawyer. Their Legal Help line can point you to the right service for housing and tenancy matters, including if your situation has become urgent.
TIS National — Translating and Interpreting Service
FreeWould you prefer to speak with someone in a language other than English? TIS National provides free, professional phone interpreting. You can call TIS National first, and they will connect you with the service you need — such as Tenants Victoria or Consumer Affairs Victoria — with an interpreter on the line.
You have the right to ask for help
Seeking advice or challenging a rent increase is a legal right. A rental provider cannot evict you or issue a notice to vacate simply because you have exercised your rights — that is considered retaliatory conduct under Victorian law.
All the services on this page are free, confidential, and there for you. If you are not sure where to start, call Tenants Victoria or Consumer Affairs Victoria — they will point you in the right direction.
General information only — not legal advice. The services listed can give you personalised advice for your situation.
Contact details verified from official sources (tenantsvic.org.au, consumer.vic.gov.au). Phone numbers for RDRV, Victoria Legal Aid, and TIS National are available on their respective websites. Last reviewed: August 2026.